Paving the way to $1B
At a Glance:
Challenge: Drive operational, digital, and cultural transformation across traditionally siloed structures
Approach: Support transformation with Readiness & Adoption, Ideation, and Community Activation
Value: Helped drive $1B in total financial impact
Challenge
As the healthcare industry faced unprecedented disruption and uncertainty, the client needed to optimize workflows, streamline key functions, and accelerate new solutions to stay on the cutting edge of payer, provider, and patient care.
But the enterprise suffered from dated systems and organizational structures that were no longer working. With siloed operations, legacy technology, and a conservative culture set in its ways, the client was more than ready to innovate - they just needed the right spark.
Approach:
The client embarked on a five-year journey to reinvent the health experience, optimizing organizational structures that drove efficiency and leveraging innovative technologies that modernized care. They partnered with TSI to help drive that transformation.
TSI'‘s fresh, people-centered, and innovative approach to change enhanced project delivery and optimized the impact of individual initiatives. We used Readiness & Adoption to help:
Reorganize historically siloed functions to better serve the needs of a growing and increasingly cross-functional enterprise
Liberate employees from manual procedures and reduce human error with automation and machine learning
Design and drive migration to enterprise-wide HR self-service platform
Aligning human-centered design with strategic goals and project outcomes, we made sure that all people - leaders, employees, and end users - had what they needed to adopt and sustain their role in each project’s future state.
At the same time, TSI helped activate an enterprise-wide transformation mindset and community that positioned the client to navigate complex change and drive sustained value - long after we were gone. We:
Partnered with sponsors to curate an official transformation ‘brand’ that personified the transformation portfolio and tied siloed business unites together with the thread of a singular mindset and vision
Socialized that brand and vision through a multi-faceted community activation strategy that combined communications, content marketing, learning, and change
Cultivated employee-driven inspiration and innovation with a universally accessible tool library and digital ideation challenges
With a top-down vision uniting siloed projects and a grassroots campaign activating community, TSI built the capability, belief, and commitment required to reinforce long-term transformation and sustain realized value.
Value:
We did the work that made our clients work better. Over five years, we supported:
Operational efficiency projects that drove $639M in gross profits
Automation initiatives that liberated more than 1.5M hours of work
The overall transformation initiative, which drove $1.2B in total financial impact
Want to learn more? Download the full case study here.